FAQs
📚 Frequently Asked Questions
Below are our most Frequently Asked Questions (FAQs) to help you get quick, confident answers about compatibility, shipping, and warranties. ❓🔍🚚🛡️ If you don’t see your question here, reach out— call, or use this form —and we’ll get back to you ASAP. We update this page regularly based on your feedback, so keep the questions coming! 🔄✨
What is an OEM-compatible needle guide? 🎯
An aftermarket needle guide is a third-party accessory 🧩 designed to fit a specific ultrasound transducer and deliver OEM-level performance 🎯. Ours are engineered for durability and precision 🛠️ using high-quality, surgical-grade materials 🔬, resulting in stable needle tracking 📐 and long service life ⏳. In the U.S., they are FDA-cleared (510(k)) 🇺🇸📄 and fully compatible with designated probes ✅. Using a properly matched third-party guide does not void your ultrasound system’s warranty 🛡️.
SHIPPING FAQs 🚚
How long does delivery take? 🚚
U.S. estimated delivery times:
- East Coast: 7–9 business days
- Central U.S.: 9–11 business days
- West Coast: 11–14 business days
Note: Actual timing can vary based on carrier delays and the day/time your order is received.
How much is shipping to my location? 🚚
Free—on all needle guides. No minimum required. 🎁
Can I pay for expedited shipping? 🚀
Yes—expedited shipping is available on request.
- East Coast: Expedited usually doesn’t shorten delivery by much.
- Central & West: Expedited can typically save ~5–7 business days.
On a tight deadline? Contact us and we’ll recommend the fastest, most cost-effective option for your ZIP. ⏱️📞
RETURNS FAQs 🔄
What is your return policy? 🔄
For patient safety, we can’t accept returns of medical-use items, as they may be exposed to biological contaminants during normal use. 🛡️
If your order arrives damaged, defective, or incorrect, contact us within 5 days and we’ll make it right with a replacement or refund. Thank you for your understanding. 🙏
What if I purchased the incorrect guide? 🤔
For patient safety, we can’t accept returns of these medical-use items due to possible exposure to biological contaminants during normal use. 🛡️
What if the guide I received doesn’t fit? 🧩
- If a team member confirmed via email that it was the right guide and it doesn’t fit, we’ll exchange it for the correct one at no cost—Perfect Fit Guarantee. 📧✅
- If an incorrect item was ordered: Returns aren’t accepted for medical-use products due to contamination risk. 🛡️
- Not sure about compatibility? Send a photo of your transducer’s connector label and we’ll confirm the correct needle guide for your probe before you buy. 📸🔍
WARRANTY FAQs 🛡️
How does your Perfect Fit Guarantee work? 🛡️
Share a clear photo of your transducer’s connector label 📸🔌 when requesting a quote. From there, you’re covered:
- If something’s off: We’ll fix it at no cost to you—either a hassle-free replacement or a full refund. ✅
- No stress, no guesswork: You get the right guide, guaranteed. 💯
What are the needle-guide warranties? 🛡️
- Reusable guides: 2-year warranty for long-term reliability. 🛠️⏳
- Disposable guides: Sterile, individually wrapped, and single-use only for safety and convenience.